Revisão da Administração e Gestão Pública

Abstrato

Enhancing Innovation Processes through the Application of Emotional Intelligence Skills

James D Hess

Purpose: Little research has been contributed to how the behaviours associated with emotional intelligence may be practically applied to enhance both individual and group innovation processes. The purpose of this paper is to identify practical approaches to the application of emotional intelligence skills to the complexity of the innovation process. Additionally, the behaviours most often identified with emotional intelligence may be learned and applied in a practical manner to improve the overall quality of creative and innovative processes. Design/Methodology/Approach: Goleman’s and Boyatzis’ et al. four essential elements of emotional intelligence and their associated 20 behavioural competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to innovation. A series of questions, observations and action steps are outlined to improve emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance innovation processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviours attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group innovation processes and outcomes. Originality/Value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual’s and organization’s ability to assess the impact and consequences of innovation, while simultaneously improving the quality and effectiveness of the innovation process.