Biologia e Medicina

Abstrato

Study of the Relationship Between People's Expectations from and Their Satisfaction with Emergency Prehospital Services in Sanandaj City, Iran

Setareh Almasi and Heidarali Abedi

Medical emergency centers all over the world are one of the most important elements of therapeutic services, and the most important objective of this system is to provide satisfactory services in the shortest time based on scientific updates in the world. Also given that customers increase their knowledge day in and day out, and can boost or weaken organizations, their thoughts and feelings must be at the top of any organization’s programs. The present research is a survey description and determines the relationship between variables using correlation approach. The statistical population consists of 384 people who use prehospital emergency services, chosen based on nonprobability (convenience). Results show that the relationship between people’s expectations and their satisfaction with emergency services is significant, and expectations increase with increased satisfaction with services. In this study, it was shown that people’s satisfaction with prehospital emergency services increased the level of expectations, and generally, people’s satisfaction has a significant relationship with satisfaction parameters (ambulance, technicians’ behavior, technicians’ skill, and efficiency of emergency 115). The relationship between technicians’ performance and people’s expectations was not significant. Health care and treatment managers are recommended to use research findings to identify weaknesses and shortcomings for better service efficacy and patients’ satisfaction as a result.